Returns & Refunds Policy
Last updated: April 2025
Our Commitment
We want you to be completely happy with your Simmerly purchase. Because our products are handmade with natural ingredients, we handle returns and refunds on a case-by-case basis. Please read the policy below.
Eligibility
We accept returns and refund requests for the following reasons:
- Items arrived damaged or defective
- Wrong items were sent
- Items were lost in transit
Due to the nature of dried botanical products, we are unable to accept returns for personal preference or change-of-mind on opened items.
How to Request a Return or Refund
Contact us within 14 days of delivery at hello@simmerly.shop with:
- Your order number
- A brief description of the issue
- A photo of the item if it arrived damaged
We will respond within 1–2 business days and work with you to issue a replacement or refund.
Refund Processing
Once a refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.